Mattel Creations Support
Everything you need to know about our exclusive fashion drops and collectibles.
How do exclusive drops and pre-orders work?
Many of our fashion collaborations and designer dolls are released as limited-edition drops. These items are often available for a short window or until sold out. Pre-order items will have an estimated shipping date listed on the product page.
What is your return policy for limited edition apparel?
Due to the exclusive nature of Mattel Creations products, some items may be final sale. For eligible fashion items, returns must be initiated within 30 days of receipt in original, unworn condition with all tags attached.
Do you ship fashion collections internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How can I ensure I get the right size for wearable items?
Each apparel item features a detailed size guide link on its product page. We recommend measuring a similar garment you own to compare against our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For high-demand drops, we recommend having your payment information saved to your account for a faster checkout process.
Are these items available in retail stores?
Mattel Creations items are exclusively available through our online platform and are generally not found in traditional retail environments, making them unique additions to your collection.